What information do you require to verify my account?

For security reasons and to comply with legal requirements, we may need to verify your identity in certain cases – especially for first-time orders or changes to sensitive account details.

In such cases, we will ask you to provide us with certain documents to confirm your details.

Proof:

• Copy of a valid identity document (passport or identity card)
• Proof of address, e.g.:
  • Current electricity or telephone bill
  • Registration certificate
  • Bank statement
  • Tax assessment

Both documents must be legible, up to date and match the information we have on file.

If verification is necessary, you will receive a personal request from our customer service team.

Please send the documents exclusively via a secure connection or directly to

[e-mail]

We will, of course, treat your data confidentially and in accordance with the applicable data protection regulations.