For security reasons and to comply with legal requirements, we may need to verify your identity in certain cases – especially for first-time orders or changes to sensitive account details.
In such cases, we will ask you to provide us with certain documents to confirm your details.
Proof:
- Copy of a valid identity document (passport or identity card)
- Proof of address, e.g.:
- Current electricity or telephone bill
- Registration certificate
- Bank statement
- Tax assessment
Both documents must be legible, up to date and match the information we have on file.
If verification is necessary, you will receive a personal request from our customer service team.
Please send the documents exclusively via a secure connection or directly to
customercare@stonexbullion.com
We will, of course, treat your data confidentially and in accordance with the applicable data protection regulations.
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