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When do I have to pay?
You must transfer the full amount within 3 business days after placing your order. After this period:The order may be cancelled automaticallyYour price lock may expireYou may be restricted from pla...
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How can I trust you will receive my payment?
At StoneX Bullion, we are part of the StoneX Group Inc., a publicly traded, global financial company listed on NASDAQ (ticker: SNEX), giving you the highest level of financial transparency and secu...
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How the Standard Service works
Our Standard Service uses bank transfer (SEPA/SWIFT) as the default payment method for most countries.Here’s what you need to know:You'll receive an email confirming your order with our banking det...
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What benefits do I have when paying by Credit Card (Priority Service)?
Priority Service allows you to benefit from faster order processing when paying by credit card.What’s included:Immediate price lock-inFaster dispatch times compared to bank transfersLess manual han...
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Can I split a payment into multiple transfers?
Yes – you may pay your order in multiple instalments, as long as:The account holder matches the registered customer nameThe full amount is received within the payment deadlinePlease note: Payments ...
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Was passiert, wenn ich von einem fremden Konto zahle?
Aus Sicherheitsgründen akzeptieren wir in der Edelmetallbranche keine Zahlungen von Dritten.Das bedeutet:Der Name des Bankkontoinhabers muss mit dem Namen des StoneX-Kontoinhabers übereinstimmen.We...
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Why Is Investment Gold VAT-Free?
The VAT exemption is designed to:Encourage investment in gold as a financial asset.Prevent distortion in the gold market due to uneven tax treatment.Align gold with other investment instruments lik...
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I live outside of the EU. How will I be charged for silver, platinum, or palladium VAT?
If you reside outside the European Union, the application of VAT on silver, platinum, or palladium will depend on the tax regulations of your specific country.Unlike investment gold, silver, platin...
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Why do gold and silver product prices change constantly?
All listed purchase prices on our website are based on live spot market prices, which fluctuate in real time due to global trading activity. Each product’s price is calculated as: Spot price + Pre...
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What happens if a product becomes unavailable after I place my order?
In rare cases, a product may become unavailable due to inventory discrepancies or damage during final inspection. If this happens, we will notify you immediately and offer one or more of the follow...